Frequently Asked Questions For Emerald EMS Electricity Advisor

Click Here to download a helpful ‘How-To’ guide.

Adding a device to my Electricity Advisor is a very simple process. Following are the steps they need to take to add a device.

1. On the home screen, click on the ‘+’.

2. Select ‘Electricity Advisor’.

3. Get Started screen, select ‘Continue’.

4. Allow permissions.

5. A ‘Search Device’ page will appear. Click the Electricity Advisor.

6. Enter the Electricity Advisor pairing code (located on the back of the Electricity Advisor).

You can easily enter your electricity rates in the emerald EMS app by following the steps below at either the sign-up stage or from the homepage.

You can click on the settings icon at the top right-hand corner of the homepage and select ‘Electricity Rates’.

1. Enter the name of your Electricity Distribution Company and Energy Retailer, located on your latest electricity bill.

2. Selecting the correct tariff structure (based on the information provided in your bill) and enter the correct rate/s information.

a. Peak, off peak, shoulder, other

b. Disc, variable, 4 types

c. Peak, off peak, shoulder

d. Peak, off peak

e. Flat rate

3. Enter the Supply Charge (also located on your electricity bill).

4. You will then be prompted to select the GST option (information also located on your electricity bill).

a. If the GST is included in the bill, drag the slide to display green.

b. If the GST is not included in the bill, drag the slide to display grey.

5. If you receive any discount from your electricity distributor, this can be entered in the next section (details of any discounts can be found on your electricity bill).

6. You have now successfully added the electricity rates. If anything changes, you can always adjust the rates by the settings icon at the top right corner of the home page.

If you would like to add one or more properties to your emerald EMS app, please follow the steps below:

1. On the home page, click on the ’+’ icon.

2. Choose ‘Add a property’ from the list.

3. Enter the property details and press continue.

4. Answer the survey questions in the ‘energy assessment’ (can be skipped).

5. You can then enter the properties electricity rates information and complete a quick energy survey about the property (can be skipped).

6. You will then be directed back to the Home screen and now be able to see properties listed in your app and switch between them by clicking on the property name.

To enable emerald EMS notifications, follow the following steps:

5. On your device, go to Settings.

6. Tap Notifications and scroll to emerald EMS.

7. Tap on emerald EMS and next to the Allow Notifications, toggle the switch to On.

8. From here, you can manage the types of alerts you want to receive in up in the My Accounts area. Just visit the Notifications tab.

emerald EMS will provide you with notifications, alerts and the information you need to make informed decisions.

You can update your communication preferences by following these steps;

1. In the app, go to ‘My Account’.

2. Tap ‘Notifications’.

3. Scroll down for device notifications.

4. Toggle the switch to ‘On’ or ‘Off’.

5. You can switch between email and device notifications.

The user can easily set the budget during the signup process and can edit this from the home screen.

1. The user will click on the settings icon at the top-right corner of the home page.

2. By clicking on that , the user can manage the property. From the list , the user will click on Budget.

3. If the user is a premium user, then they can select an option to enter season budgets. (winter and summer) by clicking on the slider stating “multiple budgets) (premium users)

4. Slide right to enter multiple budgets and slide left to enter a single budget. ( premium users)

a. The user can set the budget and can edit the set budget.

b. The user will add the budget in terms of dollars.

c. The budget will be monthly based.

d. The budget can be changed from the home screen.

d. The user can select the budget for summer and winter ( only for premium)

5. Slide left to enter yearly budgets and slide right to enter a seasonal budget. ( premium users)

a. The user will add the budget in terms of dollars.

b. The budget will be monthly based.

c. The budget can be changed from the home screen.

d. The user can select the budget for summer and winter

6. The user will enter the budget on the” budgeting page” or can use the Energy budget calculator to calculate the budget. ( the user can skip this and can enter the budget later)

Please sign up to premium to access Energy budget calculator and follow the following steps.

7. In order to access the Energy Budget calculator , please click on the “Energy budget calculator” button.

8. Please click on the “Add another Bill” the app will automatically fill the fields based on your bill.

9. You can upload the whole year bills to have a better estimation of your bill consumption.

10. Please select the slider to how much you want to save on your bill. “For example, slide it to 10 percent to save 10 percent on your average bill”.

11. The app will calculate the bill and budget based on your uploaded bills.

12. You can also split your budget based on summer and winter based on your uploaded bills.

13. Enter the budget on the” budgeting page” and press continue. For premium users, the budget will be prefilled based on the Energy budget calculator . Please review the values and if you are satisfied with the values, press continue.

Note: You can always edit the calculated values in the fields if you are not satisfied with the Energy budget calculated values.

14. The user will click save at the bottom if the page and then the information will be saved in the emerald EMS app.

You can set your household an energy-saving budget during the sign-up process and also from the home screen.

Click on the settings icon at the top right-hand corner of the homepage and select ‘Energy Budget’.

Free members: You have access to a yearly (monthly spend) budget. Please enter a static monthly spend target for each month of the year.

Premium members: You have access to an annual (monthly spend) budget, seasonal (monthly spend) budget (summer and winter) and our Energy Budget Calculator Tool.

Yearly budget: Please enter a static monthly spend target for each month of the year.

Seasonal budget: Traditionally, we consume more energy in the winter months. There, we provide the opportunity to set different monthly budgets for summer and winter months, making your target setting more realistic, and accurate.

Energy calculator tool:.

1. Click the ‘Energy budget calculator’ button.

2. Select the slider to either Yearly or Seasonal.

3. Upload your first bill information.

4. Click ‘Add another bill’ – the app will automatically add a new field for a second bill.

5. You can upload the whole year of bills to have a better estimation of your electricity consumption.

6. Please select the slider to how much you want to save on your bill. For example, slide it to 10 percent to save 10 percent on your average bill cost.

7. The app will automatically calculate the bill and budget based on your uploaded bills.

8. Click ‘Set my Energy Budget’ button at the bottom of the page, and the information will be saved in the emerald EMS app.

Note: you can always edit the calculated values in the fields if you are not satisfied with the Energy budget calculated values.